Urgence mains
04 42 23 10 10
04 42 23 10 10
Decree no. 2005-213 of 2 March 2005 defines the composition and operating procedures of the Users' Commission. This commission is set up in each public or private health establishment and ensures that users' rights are respected and facilitates their procedures.
The clinic and all its staff are bound by medical secrecy: they take steps to ensure that your medical information remains completely confidential.
A medical file is kept at the clinic. It contains all the health information concerning you. You can access this information by making a written request to the management, enclosing a photocopy of your identity card.
This information can be given to you either directly or through a doctor of your choice. You may also consult your file on site, with or without the assistance of a doctor, as you wish.
The information requested in this way cannot be made available to you until at least 48 hours after your request, but it must be communicated to you within 8 days at the latest. However, if the information is more than 5 years old, this period is extended to 2 months.
If you choose to consult the file on site, this consultation is free of charge.
If you wish to obtain a copy of all or part of the information in your file, the cost is limited to the cost of reproduction (and postage, if you wish to have it sent to your home address).
If you would like to know more about the rules governing access to your medical file, an information sheet is available in your department.
During your stay, you may designate, in writing, a trusted member of your family to accompany you throughout your care and the decisions to be taken.
This person, whom the establishment will consider to be your trusted support person, will be consulted if you are unable to express your wishes or receive the necessary information to do so. If you so wish, this person will also be able to attend medical interviews so that he or she can take part in decisions concerning you. Please note that you can cancel your designation or change its terms at any time.
If you would like to find out more about the trusted support person, an information sheet is available in the departments and at the Admissions Office.
Note: the TRUSTED PERSON may be different from the PERSON TO BE NOTIFIED.
All complaints must be sent in writing to the establishment's Quality Department by e-mail: qualite.axium@almaviva-sante.com or by post: Clinique Axium - Service Qualité - 21 Avenue Alfred Capus - 13090 Aix-en-Provence. If the request for a complaint to the Quality Department fails within one month, the patient may submit the dispute with the establishment to the mediator free of charge within a maximum period of one year from the date of the written complaint. The mediator will attempt, independently and impartially, to bring the parties together with a view to finding an amicable solution.
The mediator's contact details are as follows
The mediator may be contacted by e-mail, online or by post. In addition to their full contact details (surname, first name, contacts) and the written complaint that they must have sent beforehand to the establishment's quality department in order to try to resolve their dispute directly, patients are encouraged to provide the following information to the mediator:
To make an appointment online, it's quick and easy
click on the link below and let us guide you.
Tél : 04 42 95 72 72
21 Avenue Alfred Capus,
13100 Aix-en-Provence
